IT Support Analyst 183 views

Nutbourne Overview

Company Mission – Relieving the IT Burden for our client’s organisations.

Nutbourne began trading in 2011 by Marcus Evans and Patrick Burgess with the simple aim of bringing high quality service and support to an IT sector which has become flooded with companies who assume that “just enough” would do.

As a company we provide the following IT services in house:

• Proactive Remote Support
• Onsite IT Support
• High Level Project Consultancy
• Network Security, Quality and Speed Audits
• Equipment Procurement
• Network Installation

Nutbourne pride ourselves on proactive service and communication, in fact it runs through our company and forms part of our core values:

❖ Passionate and Innovative
❖ Collaborative
❖ Transparent
❖ Efficient
❖ Respectful and Supportive

Key to our business is an understanding of the importance of building and maintaining relationships with our clients. We engage with issues beyond purely technical terms, to relate to our clients’ individual needs and ensure that they are fully satisfied with solutions provided.

We are proud that our staff uphold and share our core values, proven by the fact that in 2017 we won the 3 awards at the Archant Thames Valley Awards, and in 2018 we were nominated for the Rising Star award at the CRN Channel Awards.

Office Location

Nutbourne are conveniently located right by Abbey Road DLR station, a short stroll from West Ham station, and 2 stops from Stratford station

Support Analyst Job Description

Role Overview

Nutbourne have 30 staff in total, with a Support Desk of 15 people. We are looking for the right person to join our team to assist in proactively supporting our growing number of IT Support clients as part of the Support Analyst team.

Applicants for the job should have excellent verbal communication skills, with the ability to explain technical terms in plain and simple language. The successful applicant will be required to demonstrate a good level of communication both face to face and on the phone. The candidate must be professional and presentable as they may be required to undertake site visits as required.

It is crucial that the preferred candidate can demonstrate independent troubleshooting skills and a high level of knowledge in business network technologies. It is important the candidate can demonstrate examples of independent working over a range over a range of client networks.

Responsibilities:

• Provide 1st line support – primarily remotely, based in our office
• Troubleshoot issues with client workstations
• Troubleshoot issues with client servers
• Troubleshoot issues with client network infrastructure
• Identify reoccurring problems and try to find solutions
• Maintain documentation of issues and solutions within the knowledge base
• Escalation of calls to more senior support Engineers where appropriate
• Raise calls with vendors for hardware and software faults

Skills:
Candidates MUST have work-place experience in the following areas:

• Strong experience of installing, configuring and supporting Microsoft domain environments:

o Windows OS 7 onwards preferably also 10 onwards.
o Windows Server 2008 onwards including AD, DNS, DHCP & Permissions
o Exchange 2007 onwards
o Office 2010 onwards
o Office 365 Infrastructure

• Experience working with Firewall, Switch and Networking Technologies
• Ability and willingness to learn new systems quickly

The following areas are highly desirable for this role:

• Knowledge of Virtualisation technologies
• Knowledge of Adobe & Sage Products
• Knowledge of Mac OS X highly desirable
• Microsoft Certifications

Package Details
Holiday: 22 Days + Bank Holidays (Extra holiday for longer service)

Salary: £20,000 – £25,000 p.a. Dependent on experience, technology knowledge and qualification

Training Allowance: As required

Benefits and Little Extras: Biennial Bupa health check-up, weekly Friday breakfast, Perkbox, unlimited fruit bowl, bean-to-cup coffee machine, Friday dress-down, regular social events and a lively, friendly working environment.

Job Types: Full-time, Permanent

Salary: £20,000.00 to £25,000.00 /year

Experience:

• IT Support: 1 year (Preferred)